Terms and Conditions for Rosie Violet Flowers
1. Introduction
1.1. These Terms and Conditions (“Terms”) govern your use of our services and the purchase of floral products from Rosie Violet Flowers (“we,” “our,” “us”). By placing an order, you agree to be bound by these Terms. If you do not agree with these Terms, you must not use our services or place an order.
1.2. We reserve the right to amend or modify these Terms at any time. Any changes will be posted on our website, and it is your responsibility to review them regularly.
2. Orders and Payment
2.1. Orders may be placed online, via email or by phone. All orders are subject to availability, and we reserve the right to refuse or cancel orders for any reason, including errors in pricing or availability.
2.2. Full payment is required at the time of order placement. We accept payments via Bank Transfer
2.3. If your payment is unsuccessful, we will notify you and reserve the right to cancel the order if payment is not received within 7 Days.
3. Pricing and Delivery
3.1. All prices are stated in Pound Sterling, excluding taxes unless otherwise indicated. Delivery charges will be added on quote, depending on the location and delivery options available.
3.2. Delivery charges may vary depending on the destination, time of year (e.g., holidays), and size/weight of the order.
3.3. We aim to deliver orders on the requested date. However, we are not liable for any delays caused by unforeseen circumstances, such as weather, traffic, or other factors outside our control.
3.4. Delivery times are estimates and not guaranteed. We will notify you of any significant delays.
4. Product Availability and Substitution
4.1. All products are subject to availability. In the event that the specific flowers or products you have ordered are unavailable, we reserve the right to substitute them with a similar item of equal value and quality.
4.2. We will make every effort to ensure that the product delivered closely resembles the product ordered, but slight variations in color, design, and size may occur due to natural variation in flowers and the availability of specific items.
5. Cancellations and Refunds
5.1. You may cancel an order up to 5 days before the scheduled delivery date for a full refund. Orders canceled after this period are non-refundable.
5.2. If we are unable to fulfill your order for any reason, we will provide a full refund or offer an alternative arrangement.
5.3. No refunds will be issued for deliveries where the recipient is unavailable, incorrect delivery details are provided, or if the flowers are left outside in unsuitable conditions.
6. Care and Handling
6.1. We recommend that all floral arrangements be placed in a cool, dry environment away from direct sunlight and heat. Please follow any care instructions provided to ensure the longevity of the flowers.
6.2. We are not responsible for the deterioration of the flowers once delivered, and we are unable to offer refunds or replacements for flowers that have not been cared for properly.
7. Liability
7.1. We do not accept liability for any indirect, consequential, or incidental damages that arise from the use of our services or products.
7.2. Our liability is limited to the total amount paid by you for the product or service in question.
8. Privacy and Data Protection
8.1. We respect your privacy and are committed to protecting your personal data. All personal information you provide will be handled in accordance with our Privacy Policy, which is available on our website.
8.2. By providing your contact details, you consent to receive communications related to your order and promotional material unless you opt-out.
9. Governing Law
9.1. These Terms are governed by and construed in accordance with the laws of the United Kingdom, and any disputes will be subject to the exclusive jurisdiction of the courts in the United Kingdom.
10. Force Majeure
10.1. We will not be held responsible for any failure or delay in performing our obligations under these Terms due to circumstances beyond our control, including but not limited to natural disasters, strikes, or government actions.
11. Contact Us
11.1. If you have any questions or concerns regarding these Terms or our services, please contact us via the contact page on our website
By placing an order with Rosie Violet Flowers, you acknowledge that you have read, understood, and agree to these Terms and Conditions.
End of Terms and Conditions